I am an engineer who likes practical solutions to communications or information flow problems. I am fascinated by how products and organizations work.

I make complicated things easy! I make your company’s products better or your company’s operation smoother. I make high-technology products understandable through information flow and delivery.

LinkedIn Profile http://www.linkedin.com/pub/jim-winer/15/19/875.

• END USER SUPPORT: Research, write, and design end user documentation for hardware and software User Guides ¤ software release notes ¤ technical advisories ¤ presentations ¤ online help systems ¤ formal and self-paced training materials ¤ step-by-step job aids.
  
• MARKETING SUPPORT: Design and create marketing support materials including brochures, presentations, short videos, and web feature tours.
  
• FIELD SERVICE SUPPORT: Analyze and develop procedures and documentation for equipment and software installation, administration, and maintenance ¤ develop technical support guides, training support guides, and step-by-step job aids.
  
• DEVELOPMENT SUPPORT: Analyze technical and IT/engineering information and work with Subject Matter Experts to create System Engineering documents (functional and technical specifications) and Systems Analysis documents (scope, requirements, User Interface, and User Experience) ¤ create Product Prototype documents and Software Development Guides.
  
• ORGANIZATION SUPPORT: Analyze business processes, procedures, and workflows to identify process and project objectives and limitations ¤ identify stakeholders ¤ identify critical success factors ¤ define process deliverables ¤ define documentation process and policy ¤ perform needs analysis ¤ analyze, abstract, and model processes ¤ synthesize solutions ¤ assess product features and operation ¤ assess process operation ¤ achieve stakeholder consensus.
  
• PROFICIENCIES: ¤ Technical Writer ¤ Technical Trainer ¤ System Engineer ¤ Systems Analyst ¤ Web Content Writer ¤ Business Writer ¤ User Experience (UX) & User Interface (UI) Design ¤ Word ¤ PowerPoint ¤ Access ¤ CorelDRAW (technical illustration) ¤ Dreamweaver, RoboHELP/RoboHTML (authoring and content management platforms) ¤ WordPress (blogging) ¤ HTML/CSS ¤ photography ¤ videography.

Attended Cornell University. Member of the staff at the State University of New York at Buffalo and at Indiana University. Taught classes for the National Science Foundation and for industrial customers.

Current or former member of the Association for Computing Machinery, the New York Academy of Sciences, the Professional Photographers of America, the Advertising Photographers of America, the Society of Creative Designers, the Society for Technical Communication, and Mensa.

2008-2012 Designer and Web Content Creator http://Mimidolls.Com, http://MadDollmaker.WordPress.Com (Currently part-time, maintenance mode.)

• Analyzed audience demographic and designed blog and website user interfaces with simplified navigation and large type suitable for bifocal-age women who are not comfortable on the web.
• Created blog and website content including how-to articles, free step-by-step illustrated instruction downloads, feature articles, how-to videos, reference materials, online tutorials, and an online store.

2003-2008 Technical Writer, Systems Engineer, Systems Analyst (Contract) Avaya Inc.

• Created hardware/software installation/administration and reference documents, job aids, service training, help systems, and on-line performance support systems for many Avaya® product lines including Definity® Communications System, Merlin® Communications System, Avaya Fault & Performance Manager, Avaya Distributed Office, Avaya Converged Network Analyzer, Avaya Series 16xx IP Telephones, and many others.

2002-2003 Technical Writer, Business & Proposal Writer, System Test Coordinator, T-Synergy, Eatontown, NJ. (Startup)

• Created corporate business plans, venture capital funding proposals, and marketing proposals.
• Designed portions of the user interface, and created documentation, sales support, and marketing materials for carrier-grade operation support system (OSS).
• Created use cases, navigation tree test cases, boundary condition test cases, System Test Plan, and implemented rapid prototype development of tracking system (work list processing state machine) to provide coordinated system testing for all products. This project used AGILE methods with about two-week stints.

1995-2002 Technical Writer, Systems Engineer, Systems Analyst (Contract) AT&T, AT&T Bell Labs

• Designed and developed Job Aids including both step-by-step instructions and Excel worksheets for automated data collection and verification.
• Designed portions of the Contract Management Tool. This business simplification system saved AT&T several million dollars in its first year.
• Documented the WorldPartners^SM Trouble Ticket System. This system won several software quality awards.

Detailed Project List

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• Avaya^® Converged Network Analyzer (MS HTML Help, optimized for IE)
• Avaya^® Fault & Performance Manager (MS HTML Help, optimized for IE)
• Avaya^® 16xx Series IP Telephone Administrator Guide (PDF)
• Avaya^® 16xx Series IP Telephone Installation & Maintenance Guide (PDF)
• Avaya^® Network Region Job Aid Instructions (PDF)
• Avaya^® Network Region Job Aid Workbook (Excel)
• T-Synergy Executive Summary (PDF)
• T-Synergy Managing Video Networks White Paper (PDF)
• T-Synergy IMPACT-Sales Flyer (PDF)
• T-Synergy IMPACT Brochure (PPT as HTML)
• T-Synergy IMPACT Product Guide (PPT as HTML)
• T-Synergy IMPACT Product Comparison (PPT as HTML)
• T-Synergy Universal Testhead Platform (PPT as HTML)
• Mimidolls.Com Website and Diary of a Mad Dollmaker blog
  (Web Site, Click new tab to view)
• Mimidolls.Com Victoria Rose - Instruction Booklet (PDF)
• Mimidolls.Com Victoria Rose - Pattern Sheet (PDF)
• Mimidolls.Com Feature Article: Photographing Your Dolls (HTML)
• Mimidolls.Com Feature Article: Starting a Doll Club (HTML)

I make complicated things easy!

Mailto: Jim@JimWiner.Com

Phone: 848-333-5144

Citizenship: USA

Security Clearance: None

References on Request