I am a retired Technical Writer with experience in Development, System Engineering, Systems Analysis, System Test, Technical Training, and Corporate Communication.
I may be a dinosaur, but I’m the T-Rex you need to get the job done. I learn new things fast, and then explain them simply.
END USER SUPPORT:
Research, design, and write end user documentation for hardware and software User Guides
Software release notes
Online help systems
Formal and self-paced training materials
Step-by-step job aids.
MARKETING SUPPORT: Design and create marketing support materials including brochures, presentations, short videos, and web feature tours.
FIELD SERVICE SUPPORT: Analyze and develop procedures and documentation for equipment and software installation, administration, and maintenance — Develop technical support guides, training support guides, and step-by-step job aids.
DEVELOPMENT SUPPORT:Analyze technical and IT/engineering information and work with Subject Matter Experts to create System Engineering documents (functional and technical specifications) and Systems Analysis documents (scope, requirements, User Interface, and User Experience) — Create Product Prototype documents and Software Development Guides.
ORGANIZATION SUPPORT: Analyze business processes, procedures, and workflows to identify process and project objectives and limitations — Identify stakeholders — Identify critical success factors — Define process deliverables — Define documentation process and policy — Perform needs analysis — Analyze, abstract, and model processes — Assess product features and operation — Assess process operation — Create Business Plans, Funding Proposals, and Marketing Proposals.