2003-2008 Technical Writer, Systems Engineer, Systems
Analyst (80% remote) Avaya Inc.
Created hardware/software installation/administration and reference documents, job aids, service training, help systems, and on-line performance support systems for many Avaya® product lines including Definity® Communications System, Merlin® Communications System, Avaya Fault & Performance Manager, Avaya Distributed Office, Avaya Converged Network Analyzer, Avaya Series 16xx IP Telephones, and many others.
Maintained documentation set for the Avaya Fault and Performance Manager (FPM). FPM provides centralized monitoring and management of multiple voice systems from a single point. FPM provides alerts when system faults and performance problems occur, helps isolate and identify problems, and provides tools to help fix the problems.
Created and maintained the Avaya Network Region Job Aid which includes network design documentation combined with Excel spread sheets for automated data collection and processing for use with the Avaya Network Region Wizard.
2002-2003 Technical Writer, Business & Proposal
Writer, System Test Coordinator (80% remote), T-Synergy,
Eatontown, NJ. (Startup)
Created corporate business plans, venture capital funding proposals, and marketing proposals.
Designed portions of the user interface, and created documentation, sales support, and marketing materials for carrier-grade operation support system (OSS).
Created use cases, navigation tree test cases, boundary condition test cases, and System Test Plan.
Implemented rapid prototype development of tracking system (work list processing state machine) to provide coordinated system testing for all products. This project used AGILE methods with two-week stints.
1995-2002 Technical Writer, Systems Engineer, Systems Analyst (Contract) AT&T Communications, AT&T Bell Labs, Lucent Technologies, Inc.
Designed the Worklist Manager for the IOP-Contract universal platform for contract management.
Designed the interface between the Contract Management Tool, and the on-line Private Line and Access billing system.
Designed the interface between the Contract Management Tool, and the on-line Frame Relay billing system.
Developed the basic technical philosophy for integration of the Contract Management Tool with the Master Agreement system.
Designed the Reporting subsystem of the Contract Management Tool, for Generic Contract Tariff pre-sales and post-sales contract processing.
Documented the WorldPartnersSM Trouble Ticket System, including Administrator Guide, Administrator Training, Private Line User's Guide, Frame Relay User's Guide, and User Training.
Coordinated and documented the Enhanced Network Management System and Network Protocol Processor Packet Assembler/Disassembler. This work included original authorship of four documents (1000 pages), product research for documentation and system test, and liaison and technical coordination for documentation, development, system test, and field support.
Created reference documentation of Tele-Travel 800 Service operations control center organization, workflow, and procedures. Technical documentation of hardware and software installation for regional call processing centers co-located with central office switching equipment.